Rooftop Tent FAQs
What is the Return Policy?
Antidote Outdoors will allow you to return your tent under certain circumstances. These circumstances are as follows but not limited to:
Whether you purchased in-store or opted for delivery, it is the purchaser’s responsibility to get the tent back into the Antidote Outdoors headquarters safely and in new condition. If the tent was delivered to your location it is your responsibility to ship or bring it to the warehouse in Orange County, CA. Antidote will promptly examine the item and all its components within 7-10 days. Your rooftop tent must be unused and brand new with all of its original packaging, hardware, and accessories. Any alterations will void the purchaser’s warranty and disqualify a refund of any amount. If the returned items are accepted in its new condition, a restocking fee of 30% will incur and if a credit or debit card was used, a transaction fee of 3% will also be applied. If the item is not in its brand new condition and box, Antidote Outdoors reserves the right to refuse the return. If the condition of the item is deemed as unmerchantable, no refund may be given and you will be responsible for picking up your item during business hours. Once notified, you will have 30 days to pick up your item or pay for a delivery, otherwise, Antidote Outdoors reserves the right to reclaim ownership of the item.
If you are having issues, do not get discouraged, things happen. Send us an email or give us a call or text and we will do our best to support any issues you may be facing regarding any of our products. We are real people and a small business. We make these products because we use them actively and love the products that we use and make. If you need help with something we are happy to help you but remember we are real people so please be respectful. Seriously, give us a call, we will work with you to alleviate any issues the best we can
Did we miss something? Send us an email or phone call and we would be happy to assist you!